We are a part of an HEIP, it meets all of the requirements outlined in the purchasing guide, and I have provided all documentation. I have been dilegent in providing everything asked, and making sure the program i selected was qualified. I have asked for reimbursements for 6 kid, for August, Sept, Oct, and November (24 total), and so far, all of the ones that have been reviewed thus far are being put "on hold" because they are not an "approved provider." My program is currently trying to get approved, but in the meantime my reimbursements should still be approved based off of the purchasing guidelines- being an approved provider is not a requirement. What can I do to help the reviewers understand this and who can be contacted to get the decisions reversed? I would love if this could be escalated as I am still waiting on a large sum** of reimbursements and it is putting us in a difficult spot on whether we can continue this program, which covers a large portion of our children's education. Thank you!