Sorry to hear that. I know how stressfull that can be. Hopefully we see some progress soon.

Thank you! Both of my appeals for exact same reimbursement request for HEIP program tuition just for different month have been denied..... Reason for Denial: Not an approved vendor Comments: Unfortunately, this appeal will be denied, as this is not an eligible home education program for FES-UA. Reason for Denial: Not an approved expense Comments: Thank you for your submission! Unfortunately, this is not an eligible home education program for FES-UA. Interesting they keep refering to UA scholarship which IS NOT what we are under. We are under PEP scholarship so that's a mistake. So frustrating. And the program might not be on their "vendor list" but it checks all the boxes for HEIP!!!!!!!

Thank you Crystal for all you do! I wanted to check in and see if the head of PEP mentioned any timeline on when he is gonna be able to recheck HEIP reimbursements which were denied for the provider not being on the drop-down list. I sent you an email and you forwarded my info over. Thank you so much! I also proceeded to put in appeal for those two denied requests. Just wondering if it's gonna take as loooooooooooong as before. Thank you! UPDATE - one of my appeals was denied and exact same one (2nd one for different month) was put on hold being treated as tutoring service!!! ( we participate in HEIP). 1."Reason for Denial: Not an approved vendor Comments: Unfortunately, this appeal will be denied, as this is not an eligible home education program for FES-UA." (I am not even part of FES-UA, I am PEP) 2."Reason for Hold: Documentation not received Comments: Please provide an amended invoice with the tutor's name, dates of service, quantity of hours per date of service, and the tutor's credentials as laid out on pg. 18 of the Parent Handbook." What a mess... Person on the phone explained that if provider is not approved thru their system then it is gonna be denied for sure. HEIP we use meets every single requirement, esspecially with the new changes (students can participate full -time and participation can take place in a physical residential location) they are even more perfectly eligible than before. Person on phone said something changed in requirements that my very 1st was approved and following denied but he could not tell me what exactly changed. (we were approved 1st time) BIG QUESTION IS- Does provider HAVE TO BE on their "approved vendor list" for me to be able to be reimbursed? Is that one of the requirements? ...if so they should remove the drop down menu option where you can type in your provider in the 1st place, esspecially if processors don't have time/ or are not supposed too to look at all the public information available for the program and see it meets all the requirements or not. If it doesn't, they should provide info on which requirement it doesn't meet. There are not that many requirements for HEIP in Purchasing Guide they provided that processors could not mention why exactly our chosen HEIP doesn't meet certain requirement. It's pretty straight forward. Confusion comes in when all the requirements are met but reimbursement is still denied . ...unless being on their approved vendor list is actually absolutely required! Can this be clarified somehow on the call again please? Thank you. Im just trying to figure this out with limited or partial information. Trying to share our situation in case other people are in the same boat.

Wow! Thank you so much! I don't even have words. Thank you for your attention to this. I submitted my best informative appeal for both yesterday but this might help to speed things up as they told me I will have to wait up to 60 days again. I emailed you my information. 😇

Thank you for all you do! Those were my exact thoughts! Because trust me, just like many parents, I have extensively read and studied all the requirements in detail before even making reimbursement request. If there is that option in drop -down menu than it should not be the issue for denial. Esspecially because it was approved once already. And program meeting all the requirements. Also what was very odd that when I called on the phone to talk about it (about the reason of denial) and ask for explanation and details about the denied request and lady put me on the hold, THEY DENIED my 2nd active request real quick while I was on the phone with them asking questions about the 1st one. Lady said she's never seen account updating that quick in real time. Mind you lady who was on the phone with me said she was in contact with processing department while we were talking and asking them to clarify more details about denial!!!!! They Literaly changed the satus to DENIED while I was asking questions about the other denial!!!! I felt that they just did not put any effort to look into all the information provided. Both requests met all the requirements and were exactely the same as the 1st approved one we got before except for different month. So frustrating. Pretty logical conclusion for us but not for the processors I guess. Maybe they don't read their own information or maybe they just really don't care.... Our last TWO requests have been denied for the sole reason of "not an approved vendor"

Not sure if this is the right spot to ask the question... Is the reason on being denied reimbursement request because the "provider is not on the drop down list" a valid reason considering- 1. A lot of providers (including the one we are using) are pending approval, it's a long process as we all have learned. 2. Handbook doesn't mention anywhere that NOT BEING ON THE LIST IS GROUNDS FOR DENIAL of being reimbursed. 3. Why would there even be option like that available to select in the drop down menu of "provider not on the list" if it's gonna be denied in the 1st place? Is there updated handbook where it is mentioned where service provider NOT BEING ON THE LIST for Home Education Instructional Program reimbusement request for tuition meeting ALL REQUIREMENTS but not being on the provider list is grounds to deny reimbursement request? P.S. Not to mention we did get one month tuition already reimbursed before this one and this one is exact same request just for the different month. And what do we even do now to resolve this considering the conflicting information.

Thank you😊👍🏼

I am new to FB, never used it before!...just joined so I can ask question in the Step Up chat. I joined Step Up page. I know this is kind of ridiculous question but Do I just click on message button on that page. Is that the Step Up FB chat that is mentioned above? 😊

WE are in the same spot! Difficult situation financially at this point after paying out of pocket for months hoping to get reimbursements after and not getting them and then next month rolls around and have to make it happen again without reimbursement.

We have the same problem. 1st reimbursement request was approved and funds deposited but took FOREVER. 2nd one which is exactly the same one as first seems to be having problems being approved. It's the same reimbursement request that was already approved before, exact same details.... what's going on?! Each person gives us different answers, tells us different things we have to still send in when calling "help desk". Very frustrating...

Yey! We got ours loaded tonight as well! We also waited quite a long time!

Hello, Just wanted to check in with you to see if you got any changes after the scheduled maintenence? We did not, still waiting.😑 Really need those funds back so I can use them this month!!!🤔

Thank you very much for your respnse.😉 I asked this question almost a month ago and still waiting for the funds to be reimbursed. We received email last week "Reimbusement Card update"- does it apply only to difficulties people have on the ease of using the deposited money in the card or are they planning on introducing some other method to receive the funds since so many people have not been reimbursed yet even though approved? Are they talking about new way to receive the reimbursments?

We are still waiting to this day. How about you?😶

Good question. We have been waiting for funds of our approved reimbursements to be deposited in the provided card for more than a month + with no info on when it's actually gonna happen.☹️

Such a great question! I would like to know as well.

Yes, we submitted one reimbursement today as well. It's pretty easy and straight forward process but we will see how it goes from here. 🙂

Thank you for your speedy reply! I was so unsure about it but I will go ahead and withdraw her from homeschooling and see how PEP works out.

Is he eligible for PEP while participating in the co-op? I would like to know the answer if possible as we are in similar situation. Thank you.

Thank you very much!😍Gonna look!