I'm encountering a significant problem with Step Up over one of my reimbursements. I initially submitted a reimbursement request for $1,900.00 on 12/16. The request was approved and the funds were sent to my personal bank account on 2/6. However, the funds couldn't be deposited due to incorrect bank information. Upon receiving an email notifying me of this issue, I promptly corrected the information on my end. I was informed that Step Up would attempt to re-submit the payment in the next payment cycle following the update. Despite rectifying the issue promptly, I haven't received any repayment since then. I've reached out to customer service via email, phone, and Facebook Messenger, but to no avail. After multiple attempts since 2/19, a ticket was finally generated on 3/20. However, it has been well beyond the promised 7-10 business days, and Step Up has neither contacted me nor initiated any repayment. Not only is this situation keeping a substantial amount of money in limbo, but the lack of assistance from Step Up is deeply troubling. Could you please advise on the next steps? Whom should I contact at Step Up to resolve this matter? I am also informing HEF about this issue, as they are advocates for us, and I am unsure where else to turn for assistance in resolving this matter. I would sincerely appreciate your guidance on this matter.